Yes. We are committed to providing genuine haircare products from trusted and recognised brands. We carefully select the products available through Accessibles so you can shop with confidence.

Start by considering your hair type, texture and main hair concerns. Our product descriptions provide information about what each product is designed for. If you're unsure which product is right for you, contact our team and we'll be happy to help.

Different products are formulated for different hair types and needs. Please check the individual product description and recommended hair type before purchasing.

Usage instructions can vary from product to product. You can find specific instructions on each product page under the How to Use section.

Many haircare products can be used as part of the same routine, depending on their purpose and your hair's needs. We recommend following the individual product instructions and introducing new products gradually.

Orders are processed within our stated processing timeframe. Delivery time can vary depending on your location and the shipping method selected at checkout.

Shipping costs are calculated based on your delivery location and order details. The applicable shipping cost will be shown during checkout before you complete your purchase.

Free shipping may be available when your order meets the applicable minimum spend or promotional requirements. Any current free shipping offer will be shown on the website or at checkout.

Once your order has been dispatched, tracking information will be provided when available. You can use the tracking details to follow your package's progress.

If you need to change your delivery details, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Returns are subject to the conditions outlined in our Returns & Refunds Policy. Please review the policy before sending an item back to us.

For hygiene and safety reasons, opened or used haircare products may not be eligible for return. Please check our Returns & Refunds Policy for the specific conditions that apply.

Please contact us as soon as possible after receiving your order. Include your order number and clear photos of the damaged packaging or product so we can review the issue and assist you.

Please contact our support team with your order number and details of the product you received. We'll review the order and help resolve the issue.

Available payment methods are displayed securely during checkout. The options you see may vary depending on your location and applicable payment services.

Payments are processed through Shopify's secure checkout system and the payment providers available at checkout. We do not need your complete card details to process your order.

A payment can fail for several reasons, including incorrect payment details, bank restrictions or insufficient funds. Please verify your information or try another available payment method.

You can reach us through our Contact Us page. Send us your question along with any relevant order details and our team will get back to you as soon as possible.

Our support team aims to respond as quickly as possible during business hours. Response times may vary depending on the volume of enquiries.

Absolutely. Tell us about your hair type, your main hair concerns and the kind of results you're looking for, and our team can help you explore suitable products.